Camera Missing or Not Working

Note from the Product Manager

At Rehearsal, our commitment is to iteratively enhance your experience by introducing new features that align with evolving technologies. As a result, the guide you are about to read may differ in appearance or functionality from the current version of Rehearsal. We appreciate your patience as we work diligently to update our product documentation.

If you are running into specific issues, feel free to reach out to support@elblearning.com

Summary

If Rehearsal is unable to access your camera or microphone when you try to record a video response, you will see the following error message displayed:

You will need to make sure your camera and microphone on your device is correctly configured to have access to the Rehearsal application.

Confirm that no other Applications are currently using the Camera

Make sure your camera is not being used by another video application such as Microsoft Teams, Zoom, or Google Meet while you are trying to use your camera for Rehearsal. Using the camera with another application may prevent Rehearsal from being able to access your Camera.

Check Privacy Settings for your Camera and Microphone

The next thing to check is your camera and microphone's privacy/security settings. There may be a security setting on your machine that is preventing the web browser and the Rehearsal application from accessing your camera or microphone.

Here are some external links with instructions to check those privacy settings depending on what operating system and browser you are using for Rehearsal:

For Microsoft Windows and Microsoft Edge:

https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857

For Google Chrome:

https://support.google.com/chrome/answer/2693767

For Firefox:

https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions

For Safari:

https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac