Managing Administrator IDs

Global administrators can view, add, edit, and delete administrator IDs. When adding an administrator, you can restrict access to a single organization or provide unrestricted global administrator access to all organizations.

Before you begin

You must have global administrator privileges to perform these tasks.
The main administrator cannot be deleted.

View the list of administrator IDs

Global administrators can view the list of Administrator IDs currently defined for your Organizations. The list can be sorted by the organization name and last-access timestamp. You can also edit administrator details and delete administrators from the list.

Open the Admin Tasks side-tab and click Manage Admins. Manage Admins opens.
If necessary, use the Search box to filter the list of administrators.

Search fields

Admin ID – The admin ID with which the administrator was added.
Restricted to Organization – The organization to which the administrator's access is restricted. ALL specifies to show the administrators that have access to all the organizations.

Each row in the results table represents a currently defined user with administrator privileges. The administrator IDs are alphabetically listed by their admin ID. Click a column heading to re-sort the table.

Results columns

Admin ID – Admin ID with which the administrator was added.
Restricted to Organization – The organization to which the administrator's access is restricted. If this field is blank, the administrator has unrestricted global administrator access privileges to all organizations. Otherwise, the administrator is restricted to administering only the specified organization.
Email – The email address of the administrator.
Last Access – When the administrator last signed on.

Add an administrator ID

Open the Admin Tasks side-tab and click Manage Admins.
In the Manage Administrator window, click Add Administrator or right-click on the table and select Add Administrator.
In the Add Administrator window, complete the fields.
Click Save. The administrator ID is added to the list.

Add Administrator fields

Admin ID – The new administrator ID.
Password – The new administrator's password.
Confirm Password – Reenter the new administrator's password.
Email – The email address associated with the administrator.
Restricted to Organization – The administrator's access. Select -All- to provide the administrator with unrestricted access, or select an individual organization to restrict the administrator's access to only that organization.
Language Preference – The administrator's preferred language.

Note: You must notify the user for whom the administrator ID was created. No introductory emails are automatically sent.

View and edit administrator details

Check current password settings or update organization access.

Open the Admin Tasks side-tab and click Manage Admins.
If necessary, use the Search box to locate a specific administrator. Search fields:
- Admin ID – Admin ID under which an administrator is added.
- Description – Enter any combination of letters and numbers to search for administrators that contain that combination in the description.
Double-click the admin ID you want to view or edit. Alternatively, select the admin ID and click the View/Edit Details button, or right-click on the admin ID and select View/Edit Details. Administrator Details opens.
On the Administrator Details window, modify the fields as necessary.
Click Save. The administrator ID is updated in the list.

Administrator Details fields

Admin ID – The new administrator ID.
Password – The new administrator's password.
Confirm Password – Reenter the new administrator's password.
Restricted to Organization – The administrator's access. Select -All- to provide the administrator with unrestricted access or select an individual organization to restrict the administrator's access to only that organization.

Delete an administrator ID

Open the Admin Tasks side-tab and click Manage Admins.
If necessary, use the Search box to filter the list of administrators, using the Admin ID and Restricted to Organization search fields described above.
Select the admin ID and click the Delete button. Alternatively, right-click on the admin ID and select Delete.
Click Yes on the Delete window to confirm deleting the admin ID. The admin ID is deleted from the list.