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Assigning administrators to SubOrgs

Restrict an administrator ID to specific SubOrg settings, and view or delete assignments.

Global administrators can assign an admin ID to a specific SubOrg setting. SubOrgs are labels you define to categorize your knowledge platform. Assignments can be added and deleted as needed.

Before you begin

  • You must have global administrator privileges to perform these tasks.
  • The administrator ID you select must be restricted to an organization before you can assign it specific SubOrg values.
  • For information about setting sub-org values, see Setting SubOrg values.

View the list of assignments

You can view the list of admin ID assignments. The list can be resorted by SubOrg.

  1. Open the Admin Tasks side-tab and click Manage Admins.
  2. Use the fields in the search window above the results table to filter the list of administrators.
    • Admin ID – The admin ID with which the administrator was added.
    • Restricted to Organization – The organization to which the administrator's access is restricted. ALL specifies to show the administrators that have access to all the organizations.
  3. Select the admin ID you want to assign and click Assign Administrator. Alternatively, right-click the admin ID and select Assign Administrator. The Assign Administrator window opens. The current assignments are displayed in the top of the window.

You can delete unneeded assignments as necessary.

Assign an administrator to a sub-org

  1. Open the Admin Tasks side-tab and click Manage Admins. Manage Admins opens.
  2. Use the fields in the search window above the results table (Admin ID and Restricted to Organization, as described above) to locate the appropriate administrator.
  3. Select the admin ID you want to assign and click Assign Administrator. Alternatively, right-click the admin ID and select Assign Administrator. The Assign Administrator window opens.
  4. On the Assign Administrator window, use the sub-org drop-down lists as needed to select the appropriate sub-org settings.
    • To select all the sub-orgs, click All.
    • To select more than one sub-org, click Select Multiple and use the Select SubOrgs window to select the appropriate SubOrgs while holding down the Ctrl key. When you are finished, click Select and then Return Selected items.
  5. Click Add. The assignment is added to the list.
  6. Click Close when you are finished adding assignments. The assignment changes are saved.

Delete an assignment

  1. Open the Admin Tasks side-tab and click Manage Admins.
  2. Use the fields in the search window above the results table to filter the list of administrators.
  3. Select the admin ID and click Assign Administrator. Alternatively, right-click the admin ID and select Assign Administrator. The Assign Administrator window opens.
  4. On the Assign Administrator window, click the Delete (red X) icon for the assignment you want to delete, or select the assignment and click Delete. The assignment is removed from the list.
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