Effective December 31, 2024, ELB Learning will no longer provide technical or support services to users of Lectora Publisher 18 or Lectora Inspire 18.
August 29, 2024
At ELB Learning, our goal is to create software that solves problems and increases productivity for people involved in training and education. To achieve this goal, we are committed to continuously improving our software, platforms, and services. As available technology and our customers' needs evolve, updating software applications and system hardware is necessary to ensure we deliver the best experiences.
We have continued to honor the legacy policy of supporting only the three most recent versions of our software. Lectora 18 was released before ELB Learning acquired Trivantis and is the final version governed by this legacy support policy. Since the acquisition, all newer Lectora releases fall under the ELB Learning subscription model, ensuring that subscribed users are automatically able to receive the latest versions and updates. In line with this transition, support for Lectora version 18 will officially conclude by the end of 2024. After this date, there will be no new technical updates or general technical support for this version.
Upgrade to the Current Version of Lectora Desktop
To receive the best support and access to the latest features, we strongly encourage you to upgrade to the current version of Lectora Desktop. The new version includes numerous performance, feature, and accessibility enhancements designed to improve your experience and productivity.
Extended Support Program
We understand that transitioning to a new version can take time. For customers who require more time to move to the latest product, we are offering an Extended Support (ES) program as a last resort option. If you need more information about this program, please contact your Customer Success Manager or Sales@ELBLearning.com
We appreciate your understanding and cooperation as we make this transition. If you have any questions or need assistance with the upgrade process, our support team is here to help.
Effective July 30, 2021, ELB Learning will no longer provide technical or support services to users of Lectora Publisher 17 or Lectora Inspire 17.
June 1, 2021
At ELB Learning, our goal is to create software that will solve problems and increase productivity for people involved in training and education. To achieve this goal we are committed to continuous improvements of our software, platforms, and services. As both available technology and our customer needs change, updating software applications and system hardware will be necessary to ensure we deliver the best experiences. Upon retirement or end of support for any application or service, there will be no new technical updates, free or paid support services, or online technical content updates.
For our Software as a Service (SaaS) applications, subscribed users will automatically be upgraded to the latest versions.
Our Desktop installed software users include suite and legacy applications.
Suite applications are Lectora 21 and Lectora 19 licenses beginning with LS01. Lectora Inspire 19 with licenses beginning with LI19, was made available as an option for organizations with certain procurement requirements, and support for this version is limited until the next release of Lectora. Suite application users are encouraged to utilize the most recent version of the software available.
Legacy applications are Lectora Publisher 18, Lectora Inspire 18, and older. Legacy applications will continue to follow the legacy technical support policy of supporting the current major version of the generally available software, plus the prior two major versions, in this instance Lectora version 18. In line with this policy, ELB Learning wishes to notify our users that after July 30, 2021, technical maintenance or customer support services will no longer be provided to users of Lectora Publisher 17 or Lectora Inspire 17.
Users who need assistance beyond the Help functionality will be directed to this website for assistance: https://knowledgebase.elblearning.com/lectora-desktop-version-17-release-notes
We encourage ELB Learning customers using obsolete versions to upgrade to our Gold Authoring Suite to access the latest version of Lectora Desktop.
Questions may be sent to support@elblearning.com
This article last reviewed August, 2024. The software may have changed since the last review. Please visit our Release Notes to learn more about version updates.