Learners can now receive certificates of completion when they finish a course. Certificates recognize achievement, support compliance tracking, and provide learners with proof of completion that they can download, view, or share.
📜 What Certificates Include
Each certificate displays:
- Learner’s first and last name
- Course name
- Date of completion
- Certificate ID (unique per completion)
- Enterprise or organization name
- Expiration date (optional)
🛠️ Creating Certificates
Admins can build certificates using the Certificate Builder.
- Select a template
- Set theme or font color
- Enable an optional certificate expiration date
📂 Downloading Certificates
- Learners can download certificates directly from the Learner Portal or optional email.
- Admins can download certificates for any learner through the Admin Portal.
- Certificates are always downloaded as PDF files.
📈 Certificates in Reports
Certificates appear in multiple reports for tracking and compliance.
Enrollment Reports
- Enrollment Course Completion Report
- Enrollment by Due Date Report
- User Details Report
- Course Completion Report
✉️ Emailing Certificates
After issuance, learners may receive an email with their certificate.
🎓 Learner Experience
- A certificate pops up immediately upon course completion.
- Learners can view all earned certificates in the Learner Portal.
- An icon is displayed on the dashboard once a certificate is earned.
⏳ Certificate Expiration
Certificates can have expiration dates, which admins set during creation:
- A specific fixed date
- A time frame starting from completion
For recurring courses (e.g., annual compliance training):
- A new certificate is issued each time the course is completed.
- Previous certificates are expired but still stored for compliance/audit purposes.
🔄 Behavior Notes
- Certificates are only generated for completions that occur after this feature release.
- If an admin adds items to a course after completion, the learner’s certificate remains valid.
- If a course, learner group, or enrollment expires, the certificate is still accessible.
- If a course name is changed, new certificates reflect the updated name. Older certificates keep the original name.
- Certificates have a unique ID and remain accessible for auditing.